FAQs
GENERAL QUESTIONS
How do the lessons work?
Lesson fees are payable in advance by monthly subscription on the 1st of each month.
A covering payment may be added to your first instalment for any remaining classes this month.
You can book your preferred slot through the Class or Kids links and follow the steps to set up your regular payment. If you would like 60 minute lessons simply book two consecutive 30 minute slots following the same steps.
Please don’t hesitate to get in touch with your Centre if you can’t find what you need.
Can we have a trial lesson to see how we will get on with the tuition/teacher?
In general we don’t offer trial lessons. We believe you need a number of lessons to really know if you or your child is going to enjoy the tuition. In addition it is the amount of practice done in between lessons that is vital to understanding if this is something to continue with.
Every student will always enjoy a trial lesson because we have engaging positive teachers who will always be excited about the potential of a new starter. But the long term question will still be there after a trial or two.
If you would like to come and visit our centre. You are more than welcome and we may be able to arrange for a quick chat with a particular teacher.
Do I need to purchase an instrument?
You can start lessons without purchasing an instrument but because practice is needed at home, we recommend you have one within a month or two. Please let us know if you need help with recommendations for instruments.
How many lessons do I get?
If you are starting in September, the monthly payment covers 42 lessons over the 52 weeks of the academic year with 10 weeks (usually the academic holidays) without lessons. This is an average of 3.5 lessons per month but varies over the months depending on Christmas and other academic holidays. During the school holidays we are open for a limited number of days which can be used to catch up any lessons that needed to be rearranged (except for Christmas and some of the Summer period when we are closed)
Each Centre will publish their own academic calendar, starting in September.
Can I start later into the academic year?
Yes, you can start later in the year and would therefore have fewer lessons to take before the end of August. You can start any month of the year. As examples,
- a student starting in January would have 28 lessons over 35 weeks to complete before the end of August.
- a student starting in April would have 18 lessons over 22 weeks to complete before the end of August
What happens if I need to rearrange a lesson?
So long as you notify your teacher 48 hours in advance of the lesson, we will rearrange to another suitable day and time. If you know further in advance you can chat with your teacher in person to arrange the catch-up lesson.
What if we can’t make the lesson at short notice i.e. under 48 hours?
It is quickest to email your teacher directly but if you need to please ring your centre’s main phone number to speak with us or leave a voicemail. We reserve the right to charge for the lesson but it is at the teacher’s discretion to offer an alternative time or day should they wish to. If an online lesson is a suitable alternative then we can also offer that at your usual time.
How do I notify you that I want to leave?
We need at least 4 week’s notice of you leaving. Once you email us with confirmation you are leaving, we will carry out an audit of all lessons taken and all payments made and inform you if any lessons are outstanding. We will cancel the payment from our end.
TECHNICAL QUESTIONS
How do I reset my password?
To reset your password, click “Log In” and select the “Forgot Password?” option.
You can also reset your password here.
If you’ve forgotten the email address you registered with, contact us for help recovering your account.
How do I change my password?
- Go to the “Account” section
- Click the “Change Password” tab, select “Change Password”
- Complete the following fields:
- “Enter Your Username or Email Address”
- Click “Request Password Reset”
- Check your Email Inbox. Check your ‘Spam’ folder if you don’t receive an email.
What if I get my password wrong?
Why can’t I access the full campus?
Why have I been locked out of my account?
Can I sign in with Google or iCloud?
What are the minimum web browser and operating system requirements to view musiclearningcollective.com?
- Chrome (MacOS 10.13 and above, Windows 10 and above, Android 6 and above, iOS 12 and above) Firefox (MacOS 10.13 and above and Windows 10 and above)
- Edge 16 and above (Windows 10 and above)
- Safari (MacOS 10.13 and above, iOS 12 and above)